Support
We read every email
Questions, bugs, ideas, a sound you made that you're proud of: send it to us and a real person writes back.
hello@gelatoaudio.comIf something is broken, tell us which app, which iPhone, and what you pressed right before it happened. A screen recording helps a lot.
Common questions
How do I restore my purchase on a new phone?
Open the app, tap anything that shows the unlock screen, and tap Restore at the bottom. The App Store checks your Apple Account and opens everything again. No account with us is needed.
The app makes no sound.
Turn the volume up with the side buttons and check that no Bluetooth speaker or headphones are connected somewhere else. If a USB audio interface is plugged in, the sound goes there. Force-quitting the app and opening it again resets the audio engine.
Where are my recordings?
In the Files app, under On My iPhone, then the app's folder (Gelato Synth or GelatoChord), then Recordings. When you stop a recording the share sheet also opens so you can send it straight away.
Can I get a refund?
Purchases go through Apple, so refunds do too. Visit reportaproblem.apple.com, sign in, find the purchase and choose Request a refund.
Do the apps collect any data?
No. There are no accounts, no analytics and no ads, and the apps never connect to the internet. Your sounds and recordings stay on your phone.
Will there be an Android version?
Not right now. Both apps are built for iPhone. If that changes we will say so here and on Instagram.