Support

We read every email

Questions, bugs, ideas, a sound you made that you're proud of: send it to us and a real person writes back.

If something is broken, tell us which app, which iPhone, and what you pressed right before it happened. A screen recording helps a lot.

Common questions

How do I restore my purchase on a new phone?

In Gelato Synth or Gelato Chord, open the app, tap anything that shows the unlock screen, and tap Restore at the bottom. The App Store checks your Apple Account and opens everything again. No account with us is needed.

The app makes no sound.

Turn the volume up with the side buttons and check that no Bluetooth speaker or headphones are connected somewhere else. If a USB audio interface is plugged in, the sound goes there. Force-quitting the app and opening it again resets the audio engine.

Where are my recordings?

In the Files app, under On My iPhone, then the app's folder (Gelato Synth or GelatoChord), then Recordings. When you stop a recording the share sheet also opens so you can send it straight away.

Gelato Tuner does not react when I play.

The Tuner tab needs microphone access. If you tapped Don't Allow the first time, open the Settings app, tap Apps, then Gelato Tuner, and turn on Microphone. The app listens only while the Tuner tab is on screen, and nothing it hears is recorded, stored or sent.

I can't hear the lowest notes on the Tone tab.

The Tone tab goes down to C0, 16.4 Hz, which is far below what a phone speaker can play, and near the bottom of human hearing. Plug in headphones or connect a speaker or subwoofer for the low octaves.

How do I play along with a drum groove?

In Gelato Tuner's Metronome tab, tap Sound and choose one of the 16 grooves, from Rock and Funk to Bossa Nova and Jazz Waltz, then press play. Set the tempo as usual. The metronome keeps playing when the screen locks.

Is Gelato Tuner really free?

Yes. Every feature is free, with no ads, no in-app purchases and no account. There is nothing to restore.

Can I get a refund?

Purchases go through Apple, so refunds do too. Visit reportaproblem.apple.com, sign in, find the purchase and choose Request a refund.

Do the apps collect any data?

No. There are no accounts, no analytics and no ads, and the apps never connect to the internet. Your sounds and recordings stay on your phone.

Will there be an Android version?

Not right now. All our apps are built for iPhone. If that changes we will say so here and on Instagram.

App